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RNI Coordinator - East Coast

Location:

Kernersville, NC

FFF Enterprises, Inc.

Position Summary:

The RightNow Inventory (RNI) Coordinator is responsible for providing key administrative, coordination and problem-solving support for the RNI Services Team. This position will interact daily with the RNI Team, Forward Deployed Inventory team, internal departments, external vendors and external customers.

Dimension:

Annual estimated sales of $1.5 billion.

Essential Functions and Duties:

  • Works with the RNI Team and Service Cloud / Salesforce to respond to customer phone and email inquiries regarding the RightNow Inventory operational functions in accordance with company policies and procedures.
  • Provides Tier 1 Technical Support to RightNow Inventory customers regarding smart cabinet technology and software applications.
  • Assists with program communication between FFF Sales Representatives and Customers.
  • Documents and tracks RightNow Inventory technology offering details and specifications for each customer.
  • Works with internal departments, SAP and other dedicated operational software to coordinate account set-up and maintenance.
  • Works with customers' IS/IT departments to prepare appropriate installation and operating environment.
  • Coordinates installation timeline and establishes expectations and timelines with all stakeholders.
  • Documents and processes RNI Program inquiries, request forms, applications, contracts and renewals.
  • Continuously strive to improve processes and service quality to internal and external customers. Develop and implement new processes to improve program efficiency.
  • Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
  • Display dedication to position responsibilities and achieve assigned goals and objectives.
  • Represent the Company in a professional manner and appearance at all times.
  • Understand and internalize the Company's purpose; Display loyalty to the Company and its organizational values.
  • Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
  • Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
  • Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
  • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
  • Other duties as assigned.
  • Travel requirement: 1-3 out of town trips per year.

Education, Knowledge, Skills and Experience:

Required Education:

  • Bachelor's degree in business or related field or equivalent experience.

Required Knowledge:

  • Basic computer knowledge necessary to sufficiently perform job.

Preferred Knowledge:

  • Advanced knowledge of Excel preferred.

Required Experience:

  • Minimum (2) five years' experience in a customer service environment, sales operations or sales.

Preferred Experience:

  • Project management experience preferred.

Required Skills:

  • Basic math, grammar and typing skills.
  • Individual is team oriented and able to incorporate basic selling and account receivable techniques in dealing with customers.
  • Must have a detail orientation and the proven ability to prioritize work.
  • Excellent verbal and written communication skills, ability to learn quickly and ability to handle heavy phone activity.
  • Must demonstrate ability to work independently, prioritize multiple projects and complete on time.
  • Ability to handle heavy phone activity.

Preferred Skills:

  • Must have strong organizational skills.
  • Sound decision-making abilities.
  • Microsoft Office (Outlook, Word, and Excel).
  • Must have the ability to work with limited supervision and as part of a team.

Physical Requirements:

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 50 lbs. Must have the ability to travel occasionally. Working condition include normal office setting/warehouse.

Mental Demands:

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.



EEO/AAP Statement:

If you are applying for a job and would like to make a request for a reasonable accommodation during any part of the employment process, submit an email to Human Resources at mmiller@fffenterprises.com or call (951) 296-2500 extension 1391. Please include your contact information along with the specifics of your request for a reasonable accommodation. Only inquiries regarding a reasonable accommodation request will receive a response via email or phone in a timely manner.

FFF Enterprises is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Read about our excellent employee benefits package.

Contact Human Resources:

To apply for a job opening, please email your resume and cover letter to resumes@fffenterprises.com.